MarquisWhosWho

2024 Marquis Who's Who

Philip Wawrzynowicz Jr.



A solutions architect with over 17 years of experience in contact center management. He is the lead solutions architect at Cyfilabs Corp., a company specializing in cloud contact centers and custom CTI integrations and intelligent routing. Philip has made significant contributions to the field of customer experience through his innovative solutions and multiple patents for Fortune 100 companies.

Philip's expertise spans across various domains, including automation, solution design, routing, IVR development, and data analytics management. His work is characterized by a deep understanding of business rule development, contact routing, and results-based routing, which has led to the creation of best-in-class customer experiences.

At Cyfilabs Corp., Philip has developed proprietary technologies that enable rapid creation and simulation of contact centers in the AWS cloud. These technologies allow businesses to inspect, adapt, and optimize their contact center strategies without disrupting their existing infrastructure. His approach to ideation, simulations, and validation ensures that clients can make informed decisions based on comprehensive data analysis.

Philip's innovative spirit is also reflected in his patents, which include systems for automatically triggered analytics for feedback data, electronic record processing using a request orchestration platform, and communication routing. These inventions highlight his ability to leverage artificial intelligence and big data to enhance customer service operations.

Based in Lebanon, Connecticut, Philip continues to drive advancements in the field of contact center technology, helping businesses achieve greater efficiency and customer satisfaction.
Philip Wawrzynowicz Bio