United States Patent and Trademark Office
Philip Wawrzynowicz Jr.

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Philip Wawrzynowicz has developed several innovative systems and methods primarily focused on enhancing customer service interactions and communication routing. His inventions include a customer database system that stores historical customer satisfaction data and uses analytics to improve service representative interactions. He has also created an AI orchestration platform that determines the intent of electronic records and automates responses1. Additionally, Wawrzynowicz has designed a communication routing matrix to efficiently route electronic communications and telephone calls to the appropriate service representatives. These inventions leverage advanced technologies like big data applications, relational databases, and robotic automation to streamline customer service processes and improve overall efficiency.
Communication Routing Matrix:This system selects a service representative for electronic communications or telephone calls based on a routing matrix accessed from a relational database platform.
	Customer Database System: This system stores historic customer satisfaction information and uses a survey platform to trigger analytics actions during customer interactions. It categorizes feedback into positive, neutral, or negative sentiment pools.
	AI Orchestration Platform:This platform determines the intent of electronic records (emails, texts, etc.) and extracts necessary entity identifiers to process requests using robotic automation.

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