Contact Center Strategy
Specializing in:

Cloud Contact Centers
- Amazon Connect
- Custom CTI Integrations
- Custom serverless solution
- Custom built cloud contact centers
Call-flow prototyping
- NLU with LEX or BYO-Bot
- a-b testing
Business-Rule Development
- Contact Routing
- Results Based Routing
- CSR Skilling
- Proprietary technology for best-in-class customer experience
Full-scale simulations
- simulate with cyfilabs' proprietary technology
- simulate, inspect, adapt, resimulate
Data Storage/Modeling Analytics
- Quicksight for end user reporting
- S3 for object storage
- Redshift for data warehousing
- Lambda and DynamoDB for scalable transactional integrations
API development
- Integrated Backend Systems
- Single pane system for contact center management

About:

We Build Contact Centers! Cyfilabs corp. has proprietary utilities that allow users to rapidly create contact centers, or mirror your current corporate space, in the AWS cloud to simulate infinate configurations. Consider your Business Rules Engine, contact-center queueing strategy, reporting, and/or alerting services... All data generated within your Labs or simulations is available for quick comparison or deep analysis. Inspect and adapt in our lab without disrupting your customers, infrastructure, or IT personal. Consider your design- is it optimized?


Contact Cyfilabs

Due Diligence:

Before you introduce change to your Contact Center, you need to understand the benefits, risks, and customer impact of the action. With our propriety software, you get the information you need to fully understand what you are getting so there are no surprises. The intelligence you get here will save you later.

Let the simulations guide your decision

Simulations

Explore our Services

See our offerings. There are no surprises or baseless claims. We have a defined stack that can provide real insight within hours or days. Remember this is an actual lab, not an empty consulting visual.

All Services

Prototyping

Customers can test and learn before a production build. You know what you are getting so there are no production surprises.

Monitoring Contact Centers with User Alerting

Targeted alerting and configurations using our custom APIs

Contact Center Delivery

Use cyfilabs accelerators for rapid release of contact centers that scale!

Intelligent Design

Use simulation and intelligent design to architect the right solution.

Build, Test, deploy Enterprise-Contact Centers

Build & Test Custom Routing Strategies

Leverage our proprietary Omni-Channel Routing-Rules Engine

Automation, Alerting, & Messaging

Philip Wawrzynowicz Jr.
Solutions Architect

“Over 17 years of call center management experience. Multiple patents for fortune 100 companies on best-in-class automation, solution(vui and ui) design, routing and IVR development and data and analytics management.”
...Patent Details

Marquis Who's Who Listee
2024

“...patents, which include systems for automatically triggered analytics for feedback data, electronic record processing using a request orchestration platform, and communication routing. These inventions highlight our ability to leverage artificial intelligence and big data to enhance customer service operations.”

AWS Certified
Solutions Architect

“ Solutions Architect, AI Practitioner, Cloud Practitioner, and Scrum.org certified. Verified through Credly ”

Quality Results
Test and simulate your strategy before you release.
Analytics
Leverage the best cloud technology on the planet.
Win-Win Pricing
Our models are cost efficent. You only pay for the services that you use.
New Use Cases
We can help develop and vet custom solutions.
Simulation Support
If you ever have a question on our tools, we are here to help.
Automation
We can automate almost any tedious process. Bring the use case to us.

Ideation, Simulations, and Validation

Build an AWS Connect Call Center

Are you looking to deploy an AWS call center? Here is how. . . .

Contact Us!
API Development

Leverage AWS serverless technologies, like AWS gateway and Lambda, to get the most out of your software. . . .

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cyfilabs corp. Studio

Build a fictitious enterprise or mirror your production space. Generate endless simulations to vet your business ideas. Build the best strategies using results. . . .

View Context
Mission Control

Leverage AWS QuickSight for interactive reports . . .

View Context
cyfilabs Auto Synch

Auto Synch allows you to process data and automate many components of real-time and interval monitoring. Most of the services are serverless, so you only pay for what you use. . . .

View Context
Inteligent Routing Designs

Use our proven strategies or consult with us to develop your own custom routing strategies. Test and learn! . . .

READ MORE
Alerting and Monitoring.

Being successful in business today requires real time visability. Our tools allow users to stay informed when things change. . . .

See How
Call Deferment Algorithm

Here is one option to engage the offer and callback. If you have other algorithm ideas, we can adjust the logic to use your algorithm. . . .

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Sectional Diagram.

Query the simulation directly from our "Contact Center Data" API utility. See the customer sectional diagram for entities. . . .

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